Privacy Policy

Effective date: April 2026
Last updated: April 2026

1. About this Privacy Policy

House of Marketing Pty Ltd ABN [85 615 762 153] trading as House of Marketing, referred to in this Privacy Policy as House of Marketing, we, us or our, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information, how you can access or correct your personal information, and how you can make a privacy complaint.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable. The OAIC guidance says an APP privacy policy must be clearly expressed, up to date, and explain these core matters in a way people can actually find and understand. Revolutionary stuff.

2. Who this Policy applies to

This Privacy Policy applies to personal information we collect from:

  • visitors to our website
  • prospective clients and clients
  • suppliers and contractors
  • people who contact us by phone, email, social media or through our website
  • subscribers to our marketing communications
  • event attendees and business contacts.

3. What personal information we collect

The personal information we collect depends on how you interact with us, but may include:

  • your name
  • business name
  • job title
  • phone number
  • email address
  • postal or business address
  • information you provide in enquiry forms, briefing forms or contact submissions
  • details relating to services you enquire about or purchase from us
  • records of our communications with you
  • website usage information, including IP address, browser type, device information, pages visited, referring pages, session behaviour and similar analytics data
  • marketing and communications preferences.

If you apply for a role with us, we may also collect recruitment-related information such as your resume, employment history, qualifications and referee details.

We only collect personal information that is reasonably necessary for our functions and activities, which is a core requirement under the APP framework.

4. How we collect personal information

We may collect personal information:

  • directly from you when you complete a form on our website
  • when you contact us by email, phone or social media
  • when you subscribe to our newsletters or other communications
  • when you engage us for services
  • when you attend an event, meeting or consultation with us
  • from publicly available sources such as company websites, LinkedIn or business directories
  • from third party platforms or service providers you use to interact with us
  • through cookies, pixels, analytics tools and similar technologies on our website.

Where reasonable and practicable, we collect personal information directly from you. The OAIC also expects organisations to be transparent where they use website tracking tools and third-party pixels.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and providing information about our services
  • communicating with prospective clients, clients, suppliers and other contacts
  • providing marketing, website, advertising, content, branding and consulting services
  • preparing proposals, quotes, reports and project documentation
  • managing our business operations and relationships
  • sending newsletters, updates, insights and other marketing communications
  • improving our website, services and user experience
  • measuring and optimising advertising and website performance
  • maintaining internal records
  • meeting legal, regulatory, accounting and administrative obligations
  • considering job applications and recruitment enquiries.

We may also use personal information for related purposes you would reasonably expect, or where you have consented.

The OAIC guidance says privacy policies should describe the usual purposes for which personal information is collected, held, used and disclosed.

6. Direct marketing

We may use your personal information to send you marketing communications about our services, insights, news, events or content that may be relevant to you.

You can opt out of receiving marketing communications at any time by:

  • clicking the unsubscribe link in an email, or
  • contacting us using the details below.

We will process opt-out requests within a reasonable time.

7. Cookies, analytics and website tracking

Our website may use cookies and similar technologies to:

  • enable website functionality
  • remember preferences
  • analyse website traffic and usage
  • measure the effectiveness of advertising and campaigns
  • support remarketing and audience building through third-party platforms.

These technologies may collect information such as your IP address, browser type, device type, pages viewed, time spent on pages and actions taken on our website.

We may use third-party services such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, Hotjar, Mailchimp. These providers may use cookies, pixels or similar technologies in connection with their services.

You can control cookies through your browser settings, and where implemented, through our website cookie banner or consent tool. The OAIC has specifically published guidance on tracking pixels and online marketing, because modern websites apparently cannot just sit there quietly anymore.

8. Who we may disclose personal information to

We may disclose personal information to:

  • our employees, contractors and related service providers
  • IT service providers, website hosts and cloud storage providers
  • CRM, email marketing, analytics and marketing automation providers
  • advertising and social media platforms
  • professional advisers such as accountants, lawyers or insurers
  • payment service providers
  • recruitment platforms and referees, if you apply for a role
  • government authorities, regulators or law enforcement where required or authorised by law
  • other third parties where you have consented or where disclosure is reasonably necessary to provide our services.

We take reasonable steps to ensure third parties handling personal information on our behalf do so appropriately.

9. Overseas disclosure of personal information

Some of the third-party providers we use may store or process personal information outside Australia.

This means your personal information may be disclosed to recipients in countries including United Kingdom and Ireland, in which our service providers operate.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the information is handled in a manner consistent with Australian privacy law where required.

The OAIC says privacy policies should say whether overseas disclosure is likely and, where practicable, identify the countries involved. It also notes Australian organisations can remain accountable for certain acts of overseas recipients.

10. How we hold and protect personal information

We hold personal information in electronic form, and sometimes in physical form.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:

  • secure cloud-based systems
  • password protection and access controls
  • user permissions and authentication controls
  • staff and contractor confidentiality obligations
  • secure website and email practices
  • software and system updates
  • appropriate retention and destruction practices.

No method of transmission over the internet or electronic storage is completely secure, but we take reasonable steps appropriate to the nature of the information we hold.

11. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, reporting and operational requirements.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it.

12. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below.

We will respond within a reasonable period. In some circumstances, the law allows us to refuse access or correction, in which case we will provide written reasons where required.

Access and correction processes are specifically contemplated in the APP framework and should be explained in the policy.

13. Making a privacy complaint

If you have a complaint about how we have handled your personal information, please contact us in writing using the details below and provide as much detail as possible.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Anonymity and pseudonymity

Where lawful and practicable, you may choose not to identify yourself or to use a pseudonym when dealing with us. However, in many cases, if you do not provide the personal information we request, we may not be able to respond to your enquiry or provide services to you.

15. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices. The updated version will be published on our website with a revised effective date.

17. Contact us

If you have any questions about this Privacy Policy, would like to request access or correction, or would like to make a privacy complaint, please contact:

House of Marketing Pty Ltd
87 Ipswich Rd, Woolloongabba

hello@houseofmarketing.com.au 
0410923025
houseofmarketing.com.au